Ordering and payment

How do I place an order?

To place your order, select the products that you wish to purchase and click the ADD TO CART button. Click on the shopping cart icon located in the upper right corner of the page to review the selected products. On this page you can also make any adjustments to your order if you want to.
When you have selected all the products you would like to buy, proceed to the checkout by clicking on the CHECKOUT button. Now, it will be necessary for you to provide your shipping and billing information, and also specify your preferred payment method. Payments are processed through Klarna.
After your payment is successfully processed, you will receive an order summary and confirmation by email. Our team will promptly prepare your selected items for shipping. Now, all that's left is to patiently await the delivery of your order.

Can I add or remove products after I`ve submitted my order?

Once an order is submitted, we are unable to change the ordered products or the quantity selected.

What payment methods do you accept?

We accept Klarna payment options, including Klarna invoice, Klarna installment purchase, instant bank transfer, credit card and direct credit. The payment options may vary from country to country depending on Klarna`s service in your country. All your available payment options for you are displayed during the Klarna payment process.
For more information, please check the payment information or the Klarna website.


What are the available delivery options and how much does it cost?

We deliver with DPD within Germany and the European Union (EU). For detailed information on shipping and cost, please check the shipping information.

When will I receive my order?

We are committed to deliver your order as soon as possible. Once your order is placed, the estimated delivery time is within 3-5 working days for Germany and within 4-7 working days within the EU.

Can I track delivery?

Once your order has been shipped, you will receive a further processing notice from Klarna. Klarna offers a tracking option within its Klarna app.

Can I change my shipping or billing address after placing my order?

Unfortunately, it's not possible to change your order after it has been submitted.

What to do if a product I received is defective or incorrect?

In the rare occurrence that a product was damaged during transit, please contact our customer service at contact@saltybyauro.com. Please specify your order details, send a photo of the damaged or wrong product and we will assist you as soon as possible.

Which countries do you ship to?

We deliver within Germany (Mainland, no islands) and the European Union (EU) Please check also the detailed shipping information as there are some specialties in some countries due to DPD parcel service.

Do I have the right to exchange or return your products?

Since the products SALTY Premium Matt Wall Paint and SALTY Premium Matt Lacquer are manufactured to your individual order and specific color selection, there is no right of withdrawal.
The Peel & Stick Wall Sticker set can be returned within 14 days without giving any reason if they are new, unused and resaleable.
Please check the details in the Rights of Withdrawal information for further information.

About the products

What are the sustainable Premium Matt Wall Paint and the Premium Matt Lacquer made of?

AURO has been a renowned manufacturer of ecological natural paints for 40 years. The pursuit of aesthetic products of SALTY Interiors, perfectly complements the high demand for quality of the manufacturer. The products are made from sustainable, renewable biogenic raw materials, which are carefully selected and combined.
The ingredients of the products are fully declared on labels and on the technical data sheets. Therefore, you can easily find out what the colours are actually made of.
Tinting with exclusively mineral pigments creates a unique haptic and aesthetics of the products and makes them a special recommendation for use in all nursery, living and sleeping areas. Moreover, the Premium Matt Wall Paint and the Premium Matt Lacquer convince with high technical quality. The products are easy to apply and besides excellent values for coverage, hiding power and abrasion resistance, the product offers a very low tendency to drip or spatter.

Where are the paints made?

All products are produced in Germany. For the production of the Premium Matt Wall Paint and the Premium Matt Lacquer, raw materials with mainly vegetable or mineral origin are used, which are subject to permanent raw material and quality control. In addition, we completely dispense with petrochemical solvents in our sustainable paints.

How much paint do I need?

The yield of the Premium Matt Wall Paint is up to 23 m² per 2,5l paint bucket and of the Premium Matt Lacquer up to 10 m² per 0,75l can. Please note that the opacity can vary depending on the substrate, application method and technique and color shade.

What is a paint binder?

Binders in paints and coatings ensure the binding of pigments and other substances. Since binders are not volatile, they are a component of the paint after drying and ensure that the paint and coatings adhere to the substrate.
For the Premium Matt Wall Paint and the Premium Matt Lacquer we only use high-quality innovative, biogenic binders. These guarantee low emissions and professional product characteristics, i.e. excellent substrate compatibility, perfect adhesion, freedom from oil and low odour during the drying period.

Are the paints vegan and produced without animal testing?

Yes. The Premium Matt Wall Paint and Premium Matt Lacquer are vegan and the products have not been tested on animals.

Are the Premium Matt Wall Paint and the Premium Matt Lacquer low in emission?

Yes. The products are low in emissions according to the AgBB scheme. Thanks to the consistently ecological choice of raw materials and compliance with the strict AgBB criteria on emissions, the products are a special recommendation for use in all nursery, living and sleeping areas.

What is VOC?

Volatile organic compounds (VOCs) refer to a group of organic chemicals that readily evaporate at room temperature and are released into the air. VOCs can cause health problems indoors because their vapors can affect air quality. Some VOCs are classified as pollutants and can cause respiratory problems.
The Premium Matt Wall Paint and Premium Matt Lacquer are free of VOC and can therefore be used without hesitation in any room. Moreover, they provide a pleasant indoor climate and ambience.